Privacy Policy
Last Modified: June 2024
This Privacy Notice (the “Notice”) pertains to the personal information collected by, or provided to, Coalition Against Financial Crime, LLC., and/or its affiliates and subsidiaries (collectively "Coalition Against Financial Crime", "we", “us", “our") through the websites, applications, and other platforms linked to this Notice. This Notice outlines how Coalition Against Financial Crime uses the personal information it collects, receives, maintains, and stores about you. This Notice does not cover personal information processed, stored, or hosted by or on behalf of our customers. Our customers are responsible for determining how their data is used, so please refer to their respective privacy notices for more information.
1. Types of Personal Information Collected
We may collect personal information from or about you to provide, enhance, market, and offer our services, and to otherwise communicate with you. This section describes the categories of personal information we may collect, including personal information collected in the past twelve (12) months. While you are not required to provide all the personal information identified in this Notice, if you do not provide requested personal information, we may not be able to offer some or all of our services.
- Contact and Demographic Information – This includes first and last name, address (including billing and shipping address), telephone number, affiliated organization and industry, job title, and email address.
- Payment Information – If you make a purchase, our payment processor will collect your payment information, including your name, credit card details, and billing address, along with your purchase details.
- Account Information – We may also collect login credentials such as your user ID and password.
- Location Data – While using our services, your mobile device or browser may share location data through WiFi, GPS, and IP address or MAC address, depending on your device and browser settings.
- Usage Information – This includes information relating to your internet activity or other electronic network activity, such as device information, web server type and version, cookie information, browsing activities on our website and related domains, platform or mobile application use data, and communication preferences.
- Education and Employment Information – If you apply for employment with Coalition Against Financial Crime, we may collect your employment and work history, education background, address and contact information, demographic information, and resume content.
- Communication Information – We may collect audio, electronic, or visual information, which includes screen sharing views, data in files uploaded or emailed by customers, the contents of your communications with Coalition Against Financial Crime via email, social media, telephone, or otherwise, and inferences we may make from other personal information collected.
When interacting with our chatbot services, we may also collect and process the following information:
- User-Generated Content - We collect and store the text-based conversations you have with our chatbot.
- Device Information - We may collect technical information such as your device's IP address, browser type, and operating system for security and analytical purposes.
2. Method of Information Collection
We collect personal information in various ways:
- Directly from you when you visit our websites, respond to surveys, participate in phone interactions, fill out registration forms, use our chatbot, or otherwise use our services.
- From third parties, such as service providers that help us build and maintain contact lists, integrate their services into ours, or collaborate with us for mutual benefit.
- Passively, using tracking tools like cookies, pixels, and web beacons to collect usage and browser information.
For more details about the trackers we use, see Section 6 of this Notice. Additionally, if you enable location data on your device, it will be collected based on your device's location settings.
3. Combining Personal Information
We may combine personal information we obtain from different sources. For instance, we may combine personal information collected online with information collected offline, such as during calls between you and our support team. We may also combine personal information collected from third-party sites or other third parties with personal information we already possess.
4. How We Use Personal Information
To the extent permitted by applicable law, we may use personal information for various purposes, including to:
- Operate our services and support our business functions
- Fulfill customer requests, such as creating an account or completing purchases
- Protect against criminal activity, claims, and other liabilities
- Send customers information regarding our services
- Respond to reviews, comments, or other feedback provided to us
- Support and personalize our services and advertising efforts
- Protect the security and integrity of our services
- Provide customer support
- Conduct benchmarking, data analysis, audits, develop new products, enhance services, facilitate product, software, and application development, improve services, conduct research, analysis, studies, surveys, identify usage trends, and other analytics purposes
- Meet our contractual requirements
- Comply with applicable legal or regulatory requirements and our policies
- Communicate with our customers about our products, programs, services, and promotions
- Respond to inquiries related to employment opportunities
- Market, advertise, and provide our services
- Any other lawful purpose for which the personal information is collected
5. Sharing Personal Information
We may share your personal information in the following circumstances:
- Within Coalition Against Financial Crime – We may share your personal information with our affiliates, subsidiaries, and employees.
- Service Providers – We may grant access to personal information to service providers hired to help operate our services or business, such as those collecting payments, sending communications, or running promotions.
- Business Partners – We may share personal information with trusted business partners, such as co-sponsors of promotions or services. These partners may use your personal information to contact you about their services and products.
- Third Parties for Marketing Purposes – To the extent permitted by applicable law, we may share personal information with third parties for marketing, advertising, promotions, contests, or similar purposes.
- Legal Obligation or Protection from Harm – We may disclose personal information when necessary to satisfy legal requirements, enforce our Terms of Use, detect and respond to fraud or security concerns, support audits and compliance functions, or protect the rights, property, or safety of Coalition Against Financial Crime, its users, or the public.
- Mergers, Acquisitions, Divestitures – If involved in a merger, acquisition, or transfer of our business, personal information may be transferred along with the business. Where legally required, we will notify you and provide an opportunity to object to this transfer.
- Purposes Described to You – We may share personal information for other purposes as described to you and as permitted by applicable law.
6. Cookies and Other Technologies
We use common tracking technologies, including cookies, pixels, and web beacons, to collect information about your interactions with our services, support and enhance features, monitor performance, personalize content, for marketing and analytics, and other lawful purposes. Third parties may also collect information in this way on our behalf.
To analyze our website traffic, we use services like Google Analytics. For more information on Google Analytics’ processing of your information, see “How Google uses information from sites or apps that use our services.” You can opt-out of Google Analytics by installing Google’s opt-out browser add-on.
You can manage cookie preferences through your browser settings or through our cookie banner on your first visit to our website. Blocking or rejecting cookies may limit access to some features of our services.
7. Children Under the Age of 13
Our services are intended for adults. We do not knowingly collect personal information from children under the age of 13 without parental or guardian consent. If you believe your child has provided us with information, please contact us at info@endfincrime.org.
8. Your Choices
Depending on your location, you may have choices regarding how we use your personal information. To opt-out of marketing communications, email us at info@endfincrime.org or follow the instructions in our communications. For other rights related to your personal information, contact us using the information below.
9. California Privacy Rights
California residents may have certain rights under the California Consumer Privacy Act of 2018 (“CCPA”). This section outlines the categories of personal information collected and disclosed by Coalition Against Financial Crime, your privacy rights under CCPA, and how to exercise those rights.
a. Personal Information We Collect
In the past twelve (12) months, we and our service providers have collected various categories of personal information. We may disclose this information to our service providers for business purposes and as described above. We will notify you of any new categories or purposes for personal information collection.
b. Your Privacy Rights
Under CCPA, California residents may exercise the following rights:
- Notice – You have the right to be informed about the categories of personal information collected and their purposes.
- Access – You have the right to request the categories and specific pieces of personal information collected about you in the past twelve (12) months.
- Data Portability – You have the right to receive your personal information in a portable format.
- Erasure – You have the right to request the deletion of your personal information, subject to certain legal exceptions.
- To Opt-Out – You have the right to opt-out of the sale of your personal information.
c. How to Exercise Your Rights
To exercise your rights, email us at info@endfincrime.org. We will respond within 45 days, or provide notice of an extension if necessary. Requests are free for up to two (2) per year; additional requests may incur a fee.
10. Information for Individuals in the EU and UK – GDPR
Under the General Data Protection Regulation (GDPR), individuals in the EU and UK have additional rights regarding the collection and processing of personal information.
a. Basis for Processing
We process personal information based on:
- The necessity to perform a contract
- Legitimate interests (as described above)
- Compliance with legal obligations
- Your consent
b. Your Privacy Rights
EU and UK residents may have the right to:
- Request access, correction, or erasure of personal information
- Object to or request restriction of processing
- Request data portability
- Withdraw consent at any time
To exercise these rights, contact us at info@endfincrime.org.
11. Storage, Security, and Retention of Information
We take reasonable steps to protect your personal information and retain it as necessary for the uses described in this Notice and legal compliance.
12. Transfers of Personal Information
We process and store personal information in the United States and other countries. Personal information transferred outside of the European Economic Area will be subject to appropriate safeguards under GDPR and other applicable laws.
13. Links to Third Parties and their Sites
Our services may include links to third-party websites and services. We do not control these third parties and this Notice does not apply to their privacy practices.
14. Contacting Coalition Against Financial Crime
For questions about this Notice or our privacy practices, email us at info@endfincrime.org or write to us at:
Coalition Against Financial Crime, LLC.
2501 CHATHAM RD SUITE R
SPRINGFIELD, IL 62704
15. Updates
This Notice may be updated periodically. Changes will apply immediately upon posting. Review the “Last Updated” date for the latest version. We will notify you of material changes through our typical communication methods.